Your Privacy Matters at Brettelberg Condominiums

Information We Collect

The specific information we collect depends on how you interact with us, but it generally falls into the categories below.

• Reservation & inquiry details: Your name, contact information, travel dates, unit preferences, and any special requests you send through our booking tools, forms, or by phone.
• Payment information: Billing details necessary to process reservations and incidentals. Secure payment partners process card data on our behalf and only provide us the details needed to confirm your stay.
• Guest services records: Communications with our staff, maintenance or housekeeping requests, survey responses, and notes that help us personalize your experience.
• Website usage data: Device identifiers, browser type, pages visited, referring URLs, and approximate location derived from your IP address so we can understand how our site is used and keep it secure.

How We Use Your Information

We process personal information only for legitimate business purposes and to deliver the services you request. That includes:

• Managing reservations, owner stays, and guest accounts.
• Coordinating housekeeping, maintenance, and concierge communications before and during your stay.
• Responding to questions, quote requests, and support inquiries in a timely manner.
• Sending updates about your stay or important policy changes. Marketing messages are sent only with your consent and include an easy opt-out.
• Improving our website, booking experience, and property operations by analysing aggregated usage trends.
• Protecting our guests, owners, and property through fraud monitoring, access control, and regulatory compliance.

How We Share Information

We do not sell guest information. We share data only with trusted partners who help us deliver your stay, and only to the extent necessary for them to perform their services.

• Hospitality service providers such as housekeeping, maintenance, and amenities partners supporting your stay.
• Payment processors and accounting tools that securely manage transactions and mandatory record keeping.
• Technology vendors that host our website, reservation platform, customer support tools, and email systems.
• Government authorities or law enforcement when required by law or to protect the rights, safety, or property of our guests and community.

Each partner is obligated to protect your information and use it only for the agreed purposes.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, keep you signed in to secure areas, and understand how our pages perform. You can update your browser settings to block cookies, though doing so may affect some booking features. Where required, we request consent before setting non-essential cookies.

Data Retention & Security

We keep your information only as long as it is needed for reservations, legal obligations, accounting, and dispute resolution. Access to guest data is restricted to team members and suppliers who require it. We use administrative, technical, and physical safeguards—including encrypted systems, access controls, and regular training—to help prevent unauthorized access or misuse.

Your Privacy Choices

You can request access to, correction of, or deletion of the personal information we maintain about you, subject to legal requirements. You may also opt out of marketing communications at any time.

To make a request, please contact us using the details below. We may verify your identity before fulfilling certain requests to protect your privacy.

Updates to This Policy

We review our practices regularly and will update this policy when necessary to reflect changes in technology, regulations, or our services. When we make material updates, we will revise the effective date above and, where appropriate, notify you directly.

Contact Us

If you have questions about this policy or how we handle your information, please reach out to our on-site team:

• Brettelberg Condominiums
• 11101 County Road 117, Glenwood Springs, CO 81601
• Phone: (970) 945-7421
• Email: reservations@brettelberg.com